GENERAL TERMS AND CONDITIONS (hereinafter referred to as “T&C” or “Terms and Conditions”)
issued by a trading company
with registered office in Brno, Vídeňská 277/68, zip code 639 00, ID number: 241 77 997, registered in the commercial register kept at the Regional Court in Brno, section C, insert 99787
for the sale of goods and services through an online store located at the Internet address
www.thajske-masaze-brno.cz, www.thajske-masaze-vyskov.cz, www.thajske-masaze-olomouc.cz,
(hereinafter referred to as the “Provider”), on the one hand,
and another natural person who is a customer of the e-shop (hereinafter referred to as the “Customer”), on the other hand,
(hereinafter collectively the “Parties”).
Unless otherwise stated in these GTC or the context clearly indicates otherwise, terms written with a capital letter are used in the singular and plural in the following meanings:
Certificate: a document entitling its holder to draw Services from the Provider’s offer, directly specified and/or in the specified value;
E-mail: a text, voice, sound or image message sent over a public electronic communications network that may be stored on a network or in a terminal device until retrieved by the recipient;
E-shop: Internet application available on the Internet, developed for the purpose of displaying, selecting and ordering Services mostly through the Certificate, available at www.thajske-masaze-brno.cz, www.thajske-masaze-vyskov.cz, www.thajske- massage-olomouc.cz,
GDPR: Regulation (EU) 2016/679 of the European Parliament and of the Council;
Cart: E-shop functionality that is automatically generated by the User by adding or removing Services;
Civil Code: Act No. 89/2012 Coll., Civil Code, as amended by later legal regulations;
Customer: is the person who ordered the Services, the Certificate from the Provider through the E-shop or in person at the establishment, for the purposes of these GTC, it is also the person who is the recipient of the Services and/or the buyer of the Goods;
Order: a transaction completed by the Customer with the intention of concluding a Service Agreement and/or a Purchase Agreement for Goods, by pressing the appropriate button;
Personal data: any information about the User on the basis of which the User can be directly or indirectly identified;
Reservation: binding selection of the date and place where the Service is to be provided by the Provider;
Services: massage and relaxation services provided by the Provider, available according to the Provider’s current offer, in the scope and location chosen by the Customer;
Consumer: is any Customer who is a natural person and enjoys consumer protection according to applicable law;
Site: means the web application of the E-shop operator, which can be viewed with a web browser, available at www.thajske-masaze-brno.cz, www.thajske-masaze-vyskov.cz, www.thajske-masaze-olomouc.cz, .
Contract for the provision of services: contract according to §1746, paragraph 2 of the Civil Code concluded between the Seller and the Orderer via the E-shop;
Contract: for the purposes of these GTC, means the Contract for the provision of services and/or the Purchase Contract;
User account: account for the reservation system and e-shop, set up under the terms of these GTC for the purpose of simplifying the administration of reservations;
User data: personal data about the Customer who registered for the User account and other data relating in particular to the history of his business transactions and purchase preferences;
Web interface: is a set of measures that in some ways limit the functionality and possibilities of the User within the Eshop web application;
Websites: websites available on the Internet under the registered domain www.thajske-masaze-brno.cz, www.thajske-masaze-vyskov.cz, www.thajske-masaze-olomouc.cz;
Goods: an item offered for sale in the E-shop environment or in the environment of individual establishments according to the current offer;
2.1. The subject of these General Terms and Conditions is the regulation of rights and obligations upon the creation of the Contract for the provision of services, where, on the one hand, the Provider’s obligation is to provide the Customer with massage and relaxation services (“Services”) and, on the other hand, the Customer’s obligation to pay the agreed Price for these Services.
2.2. The subject of these General Terms and Conditions is the regulation of rights and obligations upon the creation of a Purchase Agreement for Goods, where on the one hand the Provider (in the position of the seller) is obliged to sell the Goods to the Customer (in the position of the buyer) and on the other hand the Customer is obliged to pay the agreed Price for the Goods.
2.3. The subject of the GTC is also the regulation of the rights and obligations of the Contracting Parties when using the website located at the web address www.thajske-masaze-brno.cz, www.thajske-masaze-vyskov.cz, www.thajske-masaze-olomouc.cz,., possibly of the reservation system and E-shop available at the web address www.thajske-masaze-brno.cz, www.thajske-masaze-vyskov.cz, www.thajske-masaze-olomouc.cz,., and other related legal relationships between the Contracting Parties.
2.4. If the Customer is a person who is a legal entity or a person who acts when ordering Services as part of his business activity or as part of his independent performance of a profession, then he is obliged to inform the Provider about this. Those provisions of the General Terms and Conditions that apply exclusively to the Consumer do not apply to these persons.
2.5. The Provider is the person who operates the E-shop and the Website, while the Services are provided at the location of individual establishments, unless otherwise agreed. Individual establishments are operated by the following entity, with whom the Provider deals for the purpose of providing Services, or when selling Goods in concert.
2.5.1. Fasay, s.r.o., ID: 241 77 997, with registered office at Vídeňská 277/68, 639 00 Brno, represented by Siriporn Hofr, managing director
3.1. The subject of the Service Agreement is the provision of Services to the Customer.
3.2. The customer orders the Services he has chosen (in the quantity, quality and place he has chosen), in the way (online, at the establishment) he has chosen. The order is a draft of the Service Agreement and is binding. The order can only be accepted by the Provider if all the required data is filled in. The method of ordering the Services is possible online (in the user environment), in person at the establishment, by telephone or by e-mail.
3.3. The contract for the provision of services in the wording of these GTC is concluded at the time of the Customer’s registration, or when the Order is placed, or at the establishment at the time of payment for the Service, whichever occurs first.
3.4. The customer undertakes to pay the price of the Services, which is indicated for each type of Service, including any costs for printing and shipping the Certificate.
3.5. The Provider is entitled to limit the Customer’s choice of the Services or the payment method even without giving a reason, the service offer is only indicative and the Provider may change it.
3.6. The Customer chooses the payment method exclusively from the options offered in the E-shop. The customer is obliged to pay the costs of making the payment chosen by him, in the amount indicated for this payment method.
3.7. The customer is obliged to make the payment properly with all the required details and on time.
3.8. The customer is obliged to pay the costs of postage and packaging, in the amount specified in the order.
3.9. The Provider undertakes to deliver the Certificate within a reasonable period of time after making the payment or ending the Order, if cash on delivery was chosen. The deadlines listed in the E-shop are indicative only.
3.10. The method of packaging of the Certificate is determined exclusively by the Provider; §2097 of the Civil Code is hereby not applied.
3.11. To order the Service, the Customer fills out the Order in the E-shop.
3.12. The order form mainly contains information about:
3.12.1. Orders (the ordered type of Service is “inserted” by the Customer into the electronic shopping basket of the E-shop web interface),
3.12.2. the price of the Services and the method of its payment,
3.12.3. data on the required method of delivery of the ordered Certificate, if selected,
3.12.4. and information about the costs associated with the delivery of the Certificate.
3.13. The Order is sent by the Customer by clicking on the “order” button or another similar button, which, taking into account all the circumstances, terminates the Order and sends it to the Provider.
3.14. All presentation of the Services located in the web interface of the E-shop is of an informative nature and the Seller is not obliged to enter into a Contract regarding these Services. § 1732 paragraph 2 of the Civil Code does not apply.
3.15. The Provider has the right to demand from the Customer the conclusion of the contract in writing or by telephone, or to supplement information from the Customer, even after the Order has been confirmed by the Provider.
3.16. The Provider has the right to provide discounts on the Services. Unless otherwise stipulated by the Provider, discounts cannot be combined.
3.17. The customer agrees to the use of remote means of communication when concluding the Contract for the provision of services. The costs incurred by the Customer when using means of communication at a distance in connection with the conclusion of the Contract for the provision of services (e.g. costs of internet connection or telephone calls) are covered by the Customer himself.
3.18. The provisions of the Agreement for the provision of services shall also be suitably and adequately applied to the Purchase Agreement for the Goods.
4.1. The prices of Services and Goods are determined by the current Price List, which is available on the Provider’s domain or in printed form in the premises of individual establishments. The provider is a VAT payer and for this reason, all service prices are always stated including VAT, in accordance with Act No. 235/2004 Coll., on value added tax, as amended.
4.2. The price of the Services and any costs associated with the preparation of the Certificate and its delivery according to the Contract can be paid by the Customer to the Provider in the ways that are currently available in the E-shop offer, or are possible during a personal visit to the establishment. The Provider may unilaterally change the availability of payment methods. This does not exclude the possibility of an agreement between the Customer and the Provider on another method of payment. The following payment methods are commonly available:
4.2.1. in cash at any establishment of the Provider;
4.2.2. cash on delivery at the place specified by the Customer in the order;
4.2.3. by cashless transfer to the Provider’s account;
4.2.4. cashless by payment card;
4.3. The price of the Services can also be paid at any establishment by means of checks and vouchers (Flexi Pass, Focus Pass, Relax Pass, Gift and Wellness Pass from SODEXO, Ticket Sport and Culture, Gift Ticket, Ticket Multi and Cafeteria from EDENRED, CADHOC cheques, Unišek and Unišek+ from the company Chéque Déjeuner, Benefity.cz, Benefit-Plus), when the complete list is available at the selected establishment or on the Provider’s website.
4.4. Along with the Service Price, the Customer is also obliged to pay the Provider the costs associated with the packaging and delivery of the Certificate in the agreed amount. Unless expressly stated otherwise, the Price of the Services also includes the costs associated with the delivery of the Certificate.
4.5. The Provider does not require an advance payment or any other similar payment from the Customer. This does not affect the Customer’s obligation to pay the Price of the Services in advance.
4.6. In the case of payment in cash or in the case of cash on delivery, the Service Price is payable upon acceptance of the Certificate or before the Service is provided at the establishment. In the case of non-cash payment, the Price is payable within 3 days from the conclusion of the Contract for the provision of services (sending the Order).
4.7. In the case of non-cash payment, the Customer is obliged to pay the Price of the Services together with the indication of the variable payment symbol. In the case of non-cash payment, the Customer’s obligation to pay the Price is fulfilled when the relevant amount is credited to the Provider’s Account
4.8. The Provider is entitled to demand payment of the entire Price even before sending the Certificate or providing the Service. The provisions of Section 2119, paragraph 1 of the Civil Code shall not apply.
4.9. Any discounts from the Service Price cannot be combined with each other.
4.10. If it is customary in business relations or if it is stipulated by generally binding legal regulations, the Provider will issue a tax document – an invoice – for payments made on the basis of the Service Agreement. The provider is a VAT payer. Tax document – the invoice will be issued by the Provider after payment of the price.
5.1. The Customer may request the use of the Provider’s service through the Certificate. The Provider issues the Certificate only if the Customer provides the following information:
5.1.1. contact details of the Customer (name and surname, place of residence, phone and email, delivery address);
5.1.2. Service or Services that the Certificate will contain – The Customer is entitled to choose the Services from the offer listed on the website www.thajske-masaze-brno.cz/produkty, www.thajske-masaze-vyskov.cz/produkty, www.thajske-masaze-olomouc .cz/products;
5.1.3. Value of the Gift Certificate – The customer is entitled to choose any value in the range of – CZK 500 to CZK 10,000. The value of the Gift Certificate represents the price for which it can be purchased from the Provider and, at the same time, represents the value for which it can be drawn from the Service Provider at their list prices listed at www.thajske-masaze-brno.cz, www.thajske-masaze-vyskov .cz, www.thajske-masaze-olomouc.cz
5.2. If the Customer chooses the option of delivery to the selected address, he will be charged additional fees for this delivery and also for packaging. These fees are listed and always available on the Provider’s website.
5.3. The Certificate must contain at least the following information: the Certificate code, the name of the ordered service or only the value of the Certificate and the date of purchase of the Certificate. A certificate that does not contain all of the above requirements is invalid.
5.4. Along with the Certificate, the Customer will be provided with additional information containing information about the ordered Service and contact details for reserving the date of use of the Services.
5.5. The certificate is one-time and becomes invalid after using all the mentioned Services or when the value of the Gift Certificate is used up.
5.6. The certificate is freely transferable to another person, while the transferor is obliged to properly inform this person of all rights and obligations arising from the Service Agreement concluded with the Provider.
5.7. The Customer has the right to choose another Service from the Provider’s offer, the value of which corresponds to or is lower than the original price of the purchased Service indicated on the Certificate. The customer is not entitled to a refund of any difference in the prices of the two Services.
5.8. The Customer or the Beneficiary has the right to choose a different, more expensive Service from the Provider’s offer than the original price of the purchased Service on the Certificate and to pay the difference in the prices of the Services at the point of use of the Service.
5.9. In the event that the Customer wishes to pay the price of the Service or its part through a Certificate, the Customer is obliged to always indicate the code of the Certificate, which is indicated on it, in the reservation of the service date.
5.10. Any Certificate cannot be exchanged for money in any case, it can only be used to draw Services from the Provider.
5.11. In case of use of the Service, the Provider will reduce the value of the Certificate by the price of the ordered Service. The remaining value of the Certificate can be used by the Customer for the next order of Services from the Provider, until the expiry of the validity period of the Certificate.
5.12. In case of loss, theft or destruction of any valid Certificate, the Customer is obliged to notify the Provider in writing without undue delay. The Provider is not responsible for the use of the Certificate by an unauthorized person, if its loss or theft has not been reported to him in writing according to the previous sentence. The customer (or recipient of the Gift Certificate) has the right to issue a copy of a valid Certificate, the loss, theft or destruction of which has been properly and timely reported to the Provider in writing. Issuance of a copy of the Certificate is charged in the amount of CZK 590.
5.13. The period of validity of the Certificates is always indicated on the Certificates, if not indicated, the validity is 6 months from the date of its issue, which is no longer than 7 days from the date of its ordering by the Customer. The Provider may extend the validity period of the Certificate on the basis of a written request from the Customer delivered to the Provider before the end of the validity period of the Certificate. However, the extension of the validity period of the Certificate by 6 months is charged in the amount of CZK 500 in any case.
5.14. The holder of the Certificate is obliged to reserve a date to use the Services sufficiently in advance with regard to the validity of the Certificate. The Provider is not responsible for any impossibility to use the Certificate due to the full capacity of the Provider’s establishments.
5.15. The certificate is not exchangeable for Goods, unless the Provider specifies otherwise.
6.1. The operator usually delivers the Certificates within the period specified in the Order confirmation via a professional delivery service. This method of acceptance excludes the possibility of inspecting the shipment before payment.
6.2. The customer has the right to choose the method of delivery from the options in the Eshop within the framework of entering the Order.
6.3. By making a choice, the Customer agrees to the terms of delivery, including the price and business terms of the carrier.
6.4. The Provider may require the Customer to conclude a special delivery agreement even after the Order has been confirmed. If no agreement is reached, the Provider is entitled to withdraw from the Service Agreement.
6.5. In the event that, for reasons on the part of the Customer, it is necessary to deliver repeatedly or in a different way than was specified in the Order, the Customer is also obliged to pay additional costs associated with repeated delivery, or costs associated with another delivery method.
6.6. When taking over from the carrier, the Customer is obliged to check the integrity of the packaging of the shipment and, in the event of any defects, notify the carrier immediately. In the event of non-negligible damage to the packaging, the Customer may refuse to accept the shipment. If, nevertheless, the Customer decides to take over the shipment, in these cases he is obliged to write a report on damage to the shipment with the carrier.
6.7. Upon acceptance of the Certificate, the Customer (or gifted recipient) is obliged to check the integrity of the Certificate, especially the unique code of the Certificate. In the event of a damaged code, the Customer is obliged to report this fact to the Provider immediately after receiving the Certificate. Otherwise, the Provider is not responsible for unauthorized use of the Certificate.
6.8. The delivery time is set separately for each type of Certificate, usually it is 3 days from the payment of the selected Service.
7.1. Goods are sold at individual establishments. If the Goods are available in the E-shop offer, this offer is only indicative.
7.2. The warranty periods of the Goods apply only to the Consumer and are determined for each Goods separately.
7.3. The goods are the property of the Provider until their full payment.
7.4. The tax document for the Goods is issued at the establishment or sent electronically.
7.5. The method of packaging of the Goods is determined exclusively by the Provider, any postage and packaging costs are paid by the Customer. The risk of destruction of the Goods passes to the Customer at the moment of its acceptance.
7.6. Certificates cannot be used to pay for Goods, unless the Provider specifies otherwise.
8.1. After payment for the ordered Service, the Provider is obliged to provide these Services in the agreed scope, quality, in the location and on the date specified in the Order.
8.2. The ordered Services will be provided to the person named when ordering the Service. The person to whom the Service is to be provided is obliged to appear at the place of provision of the Service on the agreed date.
8.3. The person to whom the Service is to be provided is obliged to familiarize himself with the content of the Service, familiarize himself with the content of these GTC and additional information. This person is obliged to assess for himself whether he is medically and physically fit to safely manage the selected Service. Everyone participates in all Services exclusively at their own risk, and the Provider is not responsible for health complications that occur to the Customer as a result of the provision of the Service.
8.4. The person to whom the Service is to be provided is obliged to inform the Provider of their health problems or of mere doubts about their health problems, during which the services may not be performed or during which the services are not suitable to be performed due to the occurrence or worsening of health complications, before the actual performance of the Service.
8.5. The Provider declares that some of its Services are not suitable for pregnant women. Any pregnancy must be reported to the Provider without fail.
8.6. If the Customer (or recipient of the Service) arrives no later than 15 minutes after the agreed date of performance of the service and warns of this fact in advance, the Service will be provided in a reduced scope so that it ends at the originally set time. If the customer shows up with a delay of more than 15 minutes or does not show up at all without a prior apology, the Service is considered to have been performed and he is obliged to pay the agreed price of the service to the operator. Unless the Provider specifies otherwise.
8.7. The Provider may refuse to provide Services, especially if:
8.7.1. The Customer prevents the performance of the Service due to his health problems or a medical condition in which the Service cannot be provided.
8.7.2. The Customer arrives for the performance of the Service in an unsatisfactory state of hygiene, in an intoxicated state, or under the influence of addictive or psychotropic substances.
8.7.3. The Customer expresses himself or behaves in an unacceptable manner, which is contrary to the moral principles of the Provider.
8.7.4. The customer arrives for the performance of the Service with a delay of more than 15 minutes or does not arrive at all without a prior apology.
9.1. In the event that the Service is considered to have been performed, the Customer is obliged to pay the Provider the agreed Service Price, unless the Contracting Parties agree otherwise.
9.2. Reservation of the date and type of Service is possible in person at the establishment, by phone or e-mail. The reservation is binding, unless otherwise stipulated in these GTC.
9.3. In case of booking in any way, the Customer is obliged to provide only correct and true personal data.
9.4. The Customer is obliged to make a Reservation of the date of the Service and the place of the Service with sufficient time in advance so that the Provider is able to ensure the provision of the Service, at least 24 hours before the actual moment of the Service, unless otherwise stated.
9.5. The customer has the right to cancel the reservation date free of charge no later than 24 hours before the reserved moment of provision of the Service and to arrange an alternative date.
9.6. As soon as 24 hours have passed before the reserved date, the Provider is entitled to insist on the reserved date and withdraw from the concluded Service Agreement and charge the full price of the Service, unless otherwise agreed with the Provider.
9.7. If the Customer requests a change of the reservation date less than 24 hours before the reserved day and the Provider accepts this change proposal, the Customer is obliged to pay the Provider a handling fee of 30% of the price of the reserved Service. Should the Provider not accept the proposal to change the date, the Provider is entitled to charge payment of 100% of the price of the ordered Service, unless otherwise agreed with the Provider.
9.8. If the person to whom the Service is to be provided does not arrive at the place of provision of the Service on the agreed date, the Service is considered to have been properly provided and the Provider is entitled to the full price for it. If such a Service was to be paid for by a Certificate, then the Certificate in question is considered invalid, unless otherwise agreed with the Provider.
9.9. If the Provider cancels the reservation date less than 24 hours before the reserved day of provision of the Service, the Provider undertakes, without undue delay, to arrange a replacement date according to the requirements of the person to whom the Service is to be provided and to perform the Service on the replacement date without undue delay. In such a case, the Service will be provided with a 40% (percentage) discount.
9.10. If the person to whom the Service is to be provided is under the age of 15, he or she must be accompanied by a person over the age of 18. If the person to whom the Service is to be provided is younger than 18 but older than 15, he or she is required to obtain the consent of his or her legal representative. Otherwise, the Provider has no obligation to provide the service.
10.1. The Provider is obliged to provide Services in accordance with the concluded Service Provision Agreement and these GTC.
10.2. If the Provider does not fulfill its obligations arising from the Agreement on the provision of services in a proper and timely manner, it is possible to file a complaint about defectively performed Services – to complain about the Services. However, no later than 24 hours from the moment the Service is provided.
10.3. If the Consumer requests it, the Provider will confirm to him in writing the extent and duration of his obligations in the event of defective performance.
10.4. As soon as the Consumer discovers that the Service has been provided defectively, it shall notify the Provider without undue delay. If the Consumer does not report the defect without undue delay, the right from defective performance will not be granted to him.
10.5. The Provider is obliged to issue to the Consumer, at his request, a written confirmation of when the complaint was made, what it contains and what method of handling the complaint the Consumer requires. The complaint, including the removal of the defect, must be handled without undue delay, no later than 30 days from the day the complaint is made, unless the participants agree on a longer period.
11.1. The consumer has the right to withdraw from the Agreement (Purchase or Service Agreement) without giving a reason within fourteen days, if it was concluded by remote access (on the Internet). This period runs from the day of acceptance of the goods, i.e. the Certificate.
11.2. The consumer cannot withdraw from the Agreement without giving a reason
11.2.1. on the delivery of Goods that have been modified according to the wishes of the Consumer or for his person,
11.2.2. on the delivery of perishable goods, as well as goods that have been irretrievably mixed with other goods after delivery,
11.2.3. on the delivery of Goods in closed packaging, which the Consumer has removed from the packaging and for hygienic reasons it is not possible to return it.
11.3. It is not possible to withdraw from the Agreement if the Services in question have already been provided.
11.4. The Consumer is entitled to withdraw from the Agreement if the Provider violates the Agreement in a substantial way, in which case the Consumer must withdraw from the Agreement without undue delay after becoming aware of the breach of the Agreement.
11.5. For the purposes of exercising the right to withdraw from the Contract, the Consumer must demonstrably inform the Provider of his withdrawal from the Contract in the form of a unilateral legal action. A sample form for withdrawing from the contract without giving a reason and instructions on the right to withdraw from the contract is available to consumers according to the annex to Government Regulation No. 363/2013 Coll.
11.6. The Customer is obliged to send the Certificate or Goods back to the Provider’s address within 14 days of withdrawal. In the event of withdrawal from the Contract without giving a reason, the Customer as a Consumer shall bear the costs associated with the return of the Certificate or Goods.
11.7. Within 14 days of withdrawal from the Agreement, the Provider shall return to the Consumer all monies received from him (but not before the Consumer returns the Goods or a valid Certificate), including any costs for the delivery of the goods in the amount of the cheapest delivery method , which the Seller offers.
11.8. Out-of-court handling of consumer complaints is ensured by the Provider via e-mail firstname.lastname@example.org or at any establishment. The Provider will send information about the handling of the Customer’s complaint to the Customer’s email address.
12.1. The website is a copyrighted work and a database within the meaning of Act No. 121/2000 Coll., Copyright Act, as amended. The E-shop exercises all property rights related to the Website.
12.2. It is prohibited to store, modify, distribute or exercise other property rights to the content of the Website, unless the E-shop has given prior written consent to such action.
13.1. The protection of personal data corresponds to the applicable legal regulations of the Czech Republic, in particular the Personal Data Protection Act and the GDPR.
13.2. The protection of personal data by the Seller is further described in the Personal Data Processing Principles.
13.3. The provider also processes personal data for the purpose of disseminating commercial messages. Commercial messages are sent only to those persons who have expressed their preliminary consent to it, or to customers of the Provider who have not expressed their disagreement. In the details of the Personal Data Processing Policy.
14.1. The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 of May 2013 on the resolution of consumer disputes online and on the amendment of Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on the resolution of online consumer disputes).
14.2. The provisions of the terms and conditions are an integral part of the Agreement on the provision of services and the Purchase Agreement for Goods. The General Terms and Conditions are drawn up in the Czech language.
14.3. The Provider may change or supplement the wording of the General Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the General Terms and Conditions.
14.4. By using the Site, the Customer agrees to these GTC. However, by continuing to use the Site, the Customer agrees to any new version of the General Terms and Conditions.
14.5. The goods, services and content of the Provider’s website are not intended for persons under the age of 16, unless their legal representative has given their consent.
14.6. The customer, who is under 16 years of age, can give consent to the processing of personal data only if his consent is approved by the legal representative.
14.7. A communication or message delivered by e-mail is also considered to be in written form.
14.8. The relevant consumer protection supervisory authorities are: Czech Trade Inspection, contact: www.coi.cz, Office for the Protection of Personal Data, contact. www.uoou.cz, Trade Offices; The consumer has the right to use the possibility of out-of-court settlement of disputes with the Czech Trade Inspection. The terms and conditions are published on its website.
14.9. The consumer can also claim his rights in the general courts of the Czech Republic.